Did you miss your scheduled NBI Clearance appointment? Or maybe you realized you booked the wrong date or branch? Don’t worry — the NBI Online System now allows applicants to reschedule appointments quickly and easily.

In this complete guide, we’ll walk through the rules for rescheduling, provide step-by-step instructions with screenshots, and highlight common problems (like double booking or lost payments). We’ll also share pro tips to avoid wasting money and ensure your application goes smoothly.

Why Rescheduling May Be Necessary

Life is unpredictable, and many applicants find themselves needing to reschedule due to:

  • Missed appointment because of illness, traffic, or emergencies.
  • Wrong branch selection (e.g., booked Manila but live in Quezon City).
  • Conflicting schedules with work, school, or travel.
  • Payment delays (unable to pay before appointment date).

Example:

  • Juan accidentally booked a Saturday slot in SM Megamall but had work that day. He rescheduled to a Monday morning slot at Robinsons Galleria, which fit his schedule better.

For Renewal Services, check our article about “How to NBI Clearance Renewal Online.“

NBI’s Rescheduling Rules

Before you attempt to reschedule, you should know the NBI’s policies:

  1. If you haven’t paid yet:
    • You can freely cancel and reschedule without penalties.
    • A new Reference Number will be generated after rescheduling.
  2. If you already paid:
    • Rescheduling is possible only within the same branch.
    • If you completely miss the appointment, you may need to pay again for a new slot.
  3. Validity:
    • Reference numbers are valid only for the scheduled date and branch.

⚠️ Important: If you miss your appointment without rescheduling, your payment may be forfeited.

Step 1 – Log In to Your NBI Account

NBI Clearance reschedule Login page with fields

If your are not register yet, visit our related article about “How to Register NBI Clearance Online 2025“

Step 2 – Access the Transactions Tab

Once you log in to your NBI Clearance Online account, the first thing you should do is check the Transactions tab on the top menu. This is where all your application records are stored, making it easy to keep track of your progress.

When you click the Transactions tab, you’ll be directed to a table that summarizes everything about your application. Here’s what you’ll see:

  1. Reference Number
    • The Reference Number is your unique code generated after submitting your application.
    • Use this to pay through GCash, 7-Eleven, or other payment channels.
    • Pro Tip: Always take a screenshot or write it down to avoid losing it.
  2. Appointment Date
      • This shows the date and time you selected for your NBI appointment.
      • Double-check this information before going to the branch to avoid missed schedules.
      • If you need to reschedule, this is the section you’ll refer to.
  3. Branch
    • The system also lists the NBI branch you selected for your appointment.
    • Make sure it matches your preferred location, since you’ll be required to appear there in person.
  4. Status
    • This is one of the most important parts of the table. It tells you whether your application is:
      • Pending – You submitted your application but haven’t paid yet.
      • Paid – Your payment has been received and confirmed.
      • Processing – Your application is being processed, usually after your appointment.
      • (In some cases, you may also see “For Release” or “Hit” if verification is needed.)

Choosing a New Date & Branch

Once you click Reschedule, you’ll be redirected to the appointment booking interface.

  1. Select your branch – choose the same or different branch (if unpaid).
  2. Pick a date – available dates are shown in Blue, fully booked slots in White or gray.
  3. Choose a time – AM or PM session.
Calendar interface for NBI Clearance Rescheduling

Pro Tip: Always pick morning slots (8 AM–10 AM) to avoid long lines.

Payment Considerations When Rescheduling

  • Unpaid Appointments: Rescheduling is free. A new reference number will be generated, and you just pay using the updated one.
  • Paid Appointments: If you change to another branch, you may need to pay again because each payment is branch-specific.
  • Missed Paid Appointments: Unfortunately, if you fail to show up, your payment is considered forfeited.

Example:

  • Maria paid for her slot in SM North. She rescheduled within the same branch and used her original payment — no extra fee.
  • Her friend Carlo missed his slot completely. He had to pay again for a new booking.

Common Rescheduling Problems

  1. No Available Slots – Branches in Metro Manila (SM Megamall, UN Ave) fill up fast. Solution: Try nearby mall branches.
  2. Payment Not Updating – Paid status may take 24 hours to reflect. Always screenshot your receipt.
  3. Duplicate Reference Numbers – If you accidentally reschedule multiple times, only the latest reference number is valid.
  4. Wrong Branch Chosen Again – Always double-check branch location before confirming.

Tips to Avoid Missed Appointments

  • Book early: Schedule at least 1–2 weeks ahead.
  • Set reminders: Save appointment details in your phone calendar.
  • Avoid weekends: Saturday slots are more crowded.
  • Check traffic routes: Choose a branch close to home or work.

Pro Tip: Always print or screenshot your Appointment Slip after rescheduling — some branches may require it for entry.

FAQs About NBI Clearance Reschedule

  1. Can I reschedule after missing my appointment?

    No, missed paid appointments are forfeited. You must book and pay again.

  2. Do I need to pay again when rescheduling?

    Only if you’re changing branches after paying, or if you missed your slot.

  3. Can I change to another branch?

    Yes, but only if you haven’t paid yet.

  4. How many times can I reschedule?

    Multiple times if unpaid; limited once paid.

  5. Can I reschedule on the same day?

    No. Rescheduling requires selecting a future date.

  6. What if no slots are available?

    Try another branch or check back later; slots open daily.

  7. Is rescheduling allowed for renewals with delivery?

    No, delivery renewals don’t require appointments.

  8. Can someone else reschedule for me?

    Yes, if they have your account login details.

  9. Do I lose my payment if I cancel?

    Yes, once cancelled, payments are non-refundable.

  10. Can I move my appointment multiple times?

    Yes, but each new booking generates a new reference number.

Conclusion

Rescheduling your NBI Clearance appointment is simple once you know the steps. Just make sure to do it before your appointment date, confirm the correct branch, and keep your receipts and reference numbers on hand.

With a bit of preparation, you can avoid wasted payments and keep your application process smooth and hassle-free.