Forgot Password in NBI Clearance – Step-by-Step Recovery Guide

Forgetting your password in your NBI Clearance Online account is more common than you think. Since you need this account for almost everything—scheduling appointments, renewing your clearance, making payments, and tracking your application—being locked out can be frustrating.

Fortunately, the NBI has made the password recovery process simple. As long as you have access to your registered email, you can reset your password in just a few minutes. This guide will give you a detailed, step-by-step walkthrough, complete with screenshot-style descriptions, pro tips, and FAQs, so you can recover your account smoothly and avoid delays.

This process is only for those who have an existing account. If you don’t have an account, register for NBI Clearance. You can visit NBI Clearance Online to register now.

To reset your NBI Clearance Online password, go to clearance.nbi.gov.ph, click “Forgot Password,” use your registered email address, and check your email inbox for the reset link. From there, create a new password and log back into your account.

The reset process has five main steps. Let’s go through each one in detail.

Start by opening your browser and typing: clearance.nbi.gov.ph.

On the homepage, you’ll see the login form on the right side. Beneath the Email and Password fields, you’ll find the “Forgot Password?” link.

Tip: Always check the website address (URL). The official site is clearance.nbi.gov.ph. Avoid clicking random links from Facebook, ads, or unofficial blogs, as many phishing websites mimic the real one.

After clicking Forgot Password, a new window will appear asking you to provide your registered email address.

This email should be the same one you used when you first signed up for your NBI Clearance Online account. It’s also the address where you previously received your appointment confirmations or payment receipts.

Important Reminder

If you have multiple emails, try the one you usually use for government or job applications. Enter it carefully—typos will prevent the system from finding your account.

Within minutes, you should receive a password reset email from NBI Clearance Online. Open your email account and look for the message.

The email will contain a link with the subject line similar to: “NBI Clearance Password Reset”. Click the link to continue.

Tip:

• If the email doesn’t appear, check your Spam or Junk folders.
• Sometimes, it may take up to 10 minutes depending on your internet connection.
• If you still haven’t received it, repeat the process from Step 2.

Once you click the reset link, you’ll be redirected back to the NBI website. Here, you’ll see fields for entering your new password.

Enter your new password twice (to confirm). After that, click RESET.

Password Tips

• Use at least 8 characters.
• Mix uppercase letters, lowercase letters, numbers, and symbols.
• Avoid common passwords like 123456, password, or your birthdate.
• Choose something easy for you to remember but hard for others to guess.

Go back to clearance.nbi.gov.ph, enter your registered email and your new password, then click Sign In.

If everything is correct, you’ll be redirected to your NBI Dashboard, where you can view your transactions, schedule appointments, and process renewals.

If you can’t remember your registered email, try recovering it through your email provider. If that fails, contact NBI Help Desk for support. Do not create a new account, as duplicate records may trigger a HIT. Learn why a duplicate account may trigger your NBI Clearance HIT.

This is a more challenging situation. Since the password reset relies on email, losing access to your registered email can block you from resetting your account

• Check old receipts → Your NBI payment receipts or confirmation slips often contain the email you used.
• Contact NBI Help Desk → Reach out to the NBI via their hotline or official email for assistance.

⚠️ Important Warning

Never create a new account just because you forgot your email. Doing so may result in duplicate records, which could trigger a HIT—delaying your clearance release for weeks.

Here are some typical problems applicants encounter:

1. How do I reset my NBI Clearance password?

Go to clearance.nbi.gov.ph, click “Forgot Password,” enter your email, and follow the reset link.

2. How long does it take to receive the reset email?

Usually 5–10 minutes. If it doesn’t show up, check your Spam folder.

3. What if I don’t remember my registered email?

Try recovering it from your provider or contact the NBI Help Desk.

4. Can I create a new account instead of resetting my password?

Not recommended. Duplicate accounts may trigger a HIT and cause delays.

5. What if I accidentally entered the wrong email?

The system won’t recognize it. Make sure you use your original registered email.

6. Can I use my old password again?

Yes, but it’s better to choose a stronger one for security.

7. What if the reset link expired?

Click “Forgot Password” again to generate a new link.

8. Can I reset my password using my mobile phone?

Yes. The process works on both desktop and mobile browsers.

9. What if I never receive the reset email at all?

Double-check the spelling of your email, then try again. If it still fails, contact NBI support.

10. Why shouldn’t I create multiple accounts?

Multiple accounts confuse the system, cause duplicate records, and increase the chance of HIT delays.

Forgetting your NBI Clearance Online password is not a big problem as long as you know the right steps. By using the Forgot Password feature on the NBI website, entering your registered email, and creating a new password, you can recover your account quickly.